How We’re Changing Performance Management
A reimagined approach
Agile Performance and Development is about the conversation, not documentation. We want everyone to feel they’re being treated as an adult and a valued member of a global team of teams.
What Agile Performance and Development includes
- Frequent, forward-looking conversations between team leader and team member - Person-centric to meet the need for clear expectations, feedback and development
- Coaching for performance with real-time feedback
- Focus on improving the quality of these conversations
This is a big shift from “Set goals, hold reviews”, to “Identify a few key priorities and continuously coach for performance.”
What we’re moving away from
- Annual, linear, formal structure
- Backward-looking review
- HR-initiated process
- Numeric ratings
- System- and documentation-heavy process
What we’re moving to
- More frequent, ongoing, informal dialogue
- Forward-looking discussions with relevant feedback
- Manager-initiated process that empowers employees
- No ratings
- Person-focused Check-ins with data capture optional to aid communication
The Response So Far
To gauge participation and reception of the new process, we ran surveys of employees and people leaders from the pilot groups. Here are some of the responses.
FEBRUARY 2022 SURVEY
Top 3 Benefits
- Not waiting for a single, annual review and number
- Clearer expectations, aligned priorities
- More coaching and feedback
“What’s working well?”
Anonymous Participant Responses
- Provides a chance for more dialogue between myself and the employee.
- We can better discuss goals and how to achieve them.
- All around better engagement with a proactive feel and feedback that foster great team spirit.
- Individual performance focus on team performance.
- Being able to have a back-and-forth approach with your manager to be able to lay out expectations/goals for the next quarter
- Getting more time with my boss is allowing us to have a relationship built on trust and shared goals.
- Having in-person discussion is way more useful that inputting personal goals and keeping them up to date via a system.
- Goals often need to be shorter than a year. This affords accuracy and flexibility in shorter durations.
OCTOBER 2021 PULSE SURVEY
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