Welcome to the Managers' Communication Toolkit!

As a manager, you play a critical role in creating a great employee experience and upholding our culture and values on your team.

We appreciate that managers are employees too. As we continue to embrace more agile, digitally enabled ways of working, ensuring that knowledge-sharing can happen in a hybrid environment is an important skill we all must learn to help build effective relationships and develop our teams.

While enhanced digital capabilities help us do our jobs more efficiently and flexibly, there is still a very clear need for human interaction, particularly when it comes to leadership and guiding people through periods of challenge or change. You are uniquely placed to provide this human touch, helping ensure your team is informed and equipped with everything they need to thrive and deliver.

You are agents of change within our business and have substantial influence in a team’s commitment, productivity, engagement and performance. Drawing on global industry best practices, this toolkit provides you with practical ideas and concepts to enable you to have quality conversations around important topics and initiatives with your team, no matter where or how they work.

Again, welcome. We’re excited to help you and to watch your people grow with us.